Terms & Conditions

Please read these terms carefully before booking with us.

Last updated: April 2026

      By booking with us, you confirm that you have read and accepted these Terms & Conditions on behalf of yourself and all members of your travel party.
    

1. About Our Services

FlyQibla works with trusted airlines, hotels, and travel providers to arrange your trip. In some cases, we act as an agent on behalf of these providers, which means their individual terms may also apply to your booking.

2. Booking & Payment

A booking is confirmed once payment is received and a confirmation is issued to you.

Flights usually require full payment at the time of booking
Holiday packages may require a deposit, with the remaining balance due before departure
If full payment is not received on time, your booking may be cancelled

Prices may change before full payment is completed due to supplier updates or currency changes.

3. Pricing & What’s Included

All prices are shown in GBP (£) unless stated otherwise.

Included services will be clearly listed in your booking confirmation
Extras like travel insurance, visas, baggage fees, or excursions are usually not included unless specified
Taxes and known charges are included at the time of booking

4. Cancellations & Changes

If you need to cancel or make changes, please contact us in writing.

Cancellation charges depend on how close your travel date is
Changes such as names or dates may incur additional fees
Major changes made by airlines or suppliers may entitle you to a refund or alternative

Full details can be found in our Refund & Cancellation Policy.

5. Travel Documents

It is your responsibility to ensure you have the correct travel documents.

A valid passport (usually with at least 6 months validity)
Any required visas or entry permits
Compliance with health and vaccination requirements

We are not responsible for denied boarding or entry due to incorrect documentation.

6. Travel Insurance

We strongly recommend that you purchase travel insurance to protect your trip. This should cover cancellations, medical emergencies, and travel disruptions.

7. Your Responsibilities

When booking with us, you agree to:

Provide accurate personal and travel information
Arrive on time for flights and transfers
Follow local laws and regulations during your trip
Ensure respectful behaviour for all travellers in your group

8. Liability

FlyQibla arranges travel services through third-party providers. While we carefully select partners, we are not responsible for their actions, delays, or service issues.

Our liability is limited to the value of your booking, and we are not responsible for indirect losses such as missed connections or personal expenses.

9. Special Requests

We will pass on any special requests (such as meals or accessibility needs), but we cannot guarantee they will be fulfilled as this depends on the provider.

10. Data Protection

Your personal information is handled in accordance with UK data protection laws. We only share your details with providers necessary to complete your booking.

11. Complaints

If something goes wrong during your trip, please inform us as soon as possible so we can help resolve the issue. Written complaints should be submitted within 28 days after your return.

12. ATOL Protection

When you book an ATOL-protected flight or package, you will receive an ATOL Certificate. This confirms financial protection in case of supplier insolvency.

ATOL Number: [ADD YOUR ATOL NUMBER HERE]

📞 Call: +44 7988 034122
💬 WhatsApp: +44 7988 034122
📧 Email: info@flyqibla.co.uk
🌐 Website: www.flyqibla.co.uk

FLY QIBLA

Fly Qibla is a UK-based travel and visa services company helping individuals and families book Umrah packages, flights, holidays, and visas with ease. We are committed to honest service, fair pricing, and genuine care for every client.

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Help & Info

Fly Qibla is an independent travel agency providing Umrah packages, flight bookings, holiday packages, and visa services on behalf of our customers. We work with trusted airlines, hotels, and travel service providers to bring you the best available options at competitive prices. We are not owned by, operated by, or directly affiliated with any specific airline, hotel chain, or visa authority. All bookings are arranged through authorised suppliers and are subject to their respective terms and conditions. All prices shown are indicative and subject to availability at the time of booking. Prices are per person and may vary based on travel dates, group size, and availability. Additional fees and charges may apply.