Refund & Cancellation Policy

We understand plans change. Here’s everything you need to know about our cancellation and refund process.

Last updated: April 2026

Cancellation Timeline

More than 30 days before departure
Full refund minus a £50 administrative fee per person. Refunds are processed within 10 working days.

15–30 days before departure
50% refund of the total booking value. Cancellation must be submitted in writing via email.

Less than 15 days before departure
No refund available. However, you may request a name transfer (subject to approval).

Flight Cancellations & Changes

Airline-initiated changes:
If an airline cancels or significantly changes your flight, you will be offered a full refund or an alternative flight.

Customer-initiated changes:
Changes depend on airline policies and may include additional fees and fare differences.

Non-refundable fares:
Some promotional fares are non-refundable. These will always be clearly shown before booking.

Hotel & Accommodation

Booking Type	Cancellation Terms
Flexible Rate	Free cancellation up to 48 hours before check-in
Standard Rate	Free cancellation up to 7 days before check-in
Non-Refundable	No cancellations or changes allowed

Exact cancellation terms will be shown during booking and confirmed via email.

Package Holiday Cancellations

Days Before Departure	Cancellation Charge
More than 42 days	Deposit only
29–42 days	30% of total cost
15–28 days	50% of total cost
8–14 days	70% of total cost
0–7 days	100% of total cost

Refund Processing

Method	Timeframe
Credit/Debit Card	5–10 working days
Bank Transfer	3–5 working days

      Refunds are issued to the original payment method. Third-party services are subject to their own refund policies.
    

Travel Insurance

Medical emergencies abroad
Trip cancellations due to unforeseen events
Lost or delayed baggage
Travel disruptions

We strongly recommend purchasing travel insurance for added protection.

FLY QIBLA

Fly Qibla is a UK-based travel and visa services company helping individuals and families book Umrah packages, flights, holidays, and visas with ease. We are committed to honest service, fair pricing, and genuine care for every client.

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Help & Info

Fly Qibla is an independent travel agency providing Umrah packages, flight bookings, holiday packages, and visa services on behalf of our customers. We work with trusted airlines, hotels, and travel service providers to bring you the best available options at competitive prices. We are not owned by, operated by, or directly affiliated with any specific airline, hotel chain, or visa authority. All bookings are arranged through authorised suppliers and are subject to their respective terms and conditions. All prices shown are indicative and subject to availability at the time of booking. Prices are per person and may vary based on travel dates, group size, and availability. Additional fees and charges may apply.